Q-Ride Terms & Conditions

Cancellation:

• A minimum of 30 days’ notice is required for a course cancellation to result in a full refund.
• If you cancel your course with less than 30 days’ notice you will not be entitled to a refund.

Reschedule:

• A minimum of 7 days’ notice is required to reschedule a course free of charge.
• If you reschedule your course with less than 7 days’ notice you will be charged a $150 rescheduling fee.

Forfeit of course and total of monies paid:

• No shows: A no show is defined as someone who fails to attend their scheduled course or is more than 10 minutes late for their course. This includes but is not limited to: Weather conditions, work responsibilities, motorcycle/car problems etc.
• Bike unfit to ride: A bike unfit to ride is defined as a bike that is not road worthy, registered or the suitable class for the course.
• Participant unfit to ride: A participant unfit to ride is defined as someone who does not have the correct PPE: long pants, enclosed shoes, gloves, helmet, and jacket (Top Rider can supply gloves, helmet, and jacket) or someone who is under the influence of drugs or alcohol.
• Participant not eligible: A participant not eligible is defined as someone who books or completes a course that is either not reqiured or has not met the requirement by the Transport Department to participate in the course.

Damage Liability:

The Learner is fully responsible for any damage caused to Top Rider Australia motorcycles, protective equipment or property. Any damage caused by the Learner needs to be paid for in full on the day of the damage occurred.

Damaged caused to Top Rider Australia Motorcycles, protective equipment or property will be calculated on a case-by-case basis. If a Learner has elected to pay the $50.00 damage liability reduction fee (each day) a maximum of $500.00 will be payable. If the Learner elects not the pay the $50.00 damage liability reduction fee (each day) then the Learner will be fully responsible for all costs in relation to repair or replacement of the damaged motorcycle, protective equipment or property.

Medical Certificate:

• Medical Certificates can be provided to Top Rider to exempt from the Refund or Cancellation Policy.

Weather Conditions:

• Your course will continue in most weather conditions unless your Trainer deems it unfit to ride on the day.
• Your course will continue unless you are advised otherwise by a Top Rider representative

Most Weather Conditions can include but is not limited to: Rain, Heat and Strong Winds

Participant to Participant Transfers:

• Participant to participant transfers of a booking can be made up to 2 days prior to the commencement of the course.

Cancellation by Top Rider Australia:

• Top Rider Australia reserves the right to cancel or reschedule courses due to unforeseen circumstances and/or circumstances beyond our control. Should this occur, those who are booked in will be notified and offered to move their course to the next available date or, to move their course into credit. Top Rider Australia will not be held liable for any claims arising from course cancellation.

Gift Certificates:

Top Rider gift vouchers are valid for all Top Rider courses. Any additional cost exceeding the value of the gift voucher will be paid by the redeemer.

Gift Cards have a default expiry of 1 year from purchased date.

• Top Rider gift certificates are not redeemable for cash and are non-refundable.
• Top Rider gift certificates will be considered null, and void once expired.

Information prior to enrolment as follows:

1. Top Rider will not tolerate any student being disruptive, disrespectful, using inappropriate language or discriminating against other students or staff members. You understand that if you participate in any of the above behaviour you may be removed from the course, in which case you will forfeit your booking and total amount of the booking fee and will be required to re-book and pay the full fee again if you wish to complete the course.
2. At times during the course staff/contractors may take photos/videos for use in promotional/marketing activities. You acknowledge your acceptance in participating in such activities and for Top Rider to use these photos/videos for promotional and marketing uses.
3. The instructor’s decision is final and any attempt to bribe, bully or coerce will be immediately reported to the correct authorities.
4. Top Rider have a first aid kit available at all venues. These are regularly checked and updated.
5. All students will be granted access to our training and licence programs regardless of gender, race or learning difficulties (considering numeracy, literacy, language or any other learning or physical disability). If you feel you have been discriminated against, please follow our complaints process.
6. All staff identify the risk management process: Identify – hazards assess risks that may result because of the hazards, decide – on control measures to prevent or minimise the levels or risk, implement – control measures, monitor – and review the effectiveness of measures.

Complaints:

• If a student has a complaint or they have been unjustly served, harassed, or discriminated against in any form a complaint must be lodged in writing within 1 week of the event. Complaints can be sent in writing to admin@toprider.com.au. The director of Top Rider will review the situation with the client either by verbal, phone or in writing and the matter will be resolved within 3 weeks of the dated complaint. If the matter cannot be resolved internally, the director will discuss with the client without fear of prejudice or repercussion about a mutual third party to help resolve the matter.